Bayview Loan Servicing, LLC Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Bayview Loan Servicing, LLC Mortgage department,

Other mortgage Loan modification,collection,foreclosure Virginia

On -/-/2015, I wrote an email letter to - -, Bayview Loan Servicing , LLC that I wanted to sale my house because I was unable to meet with my monthly mortgage payments. Unfortunately, - - never responded back to me. My HARP was denied and since I was - retired, my income had been reduced - % prior to my retirement. During that time, I made - of the payments each month in the amount of $500.00. Bayview Loan Servicing accepted and continued to receive monthly payments and charged me late fee and penalty. I stopped my monthly payments in - of 2015 because Bayview Loan Servicing threatened me to foreclose my house. Instead, I made a " good faith '' and attempted to negotiate with them ; and yet, they refused to communicate with me. I wanted to sale my house but with a conditional, so that I can payoff my mortgage principal and I can keep the remaining amount of money. By doing that, both parties will be satisfied. The communication has broken down between myself and Bayview Loan Servicing , LLC . I do n't know who is my note holder/holders and I want to communicate with my note holder/holders, so that I can communicate directly. Bayview Loan Servicing can not makes that kind of important decision. If I can request you to find out who is my mortgage note holder/holders and with the complete contact information. The information as followed:1. Mortgage company/companies name. 2. Mortgage company/companies complete address3. Point of Contact ( POC ) 4. Account Number-. POC 's Phone Number

Bayview Loan Servicing, LLC customer in Virginia
Oct 24, 2015

* Source: CFPB Complaint Database

Bayview Loan Servicing, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Bayview Loan Servicing, LLCComplaint HistoryComplaints1/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20153/20164/20165/2016051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Bayview Loan Servicing, LLCLoan modification,collection,foreclosure5.1%90.6%0.2%1.7%2.5%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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