Bayview Loan Servicing Complaint

Bayview Loan Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oklahoma

On -/-/15 I faxed my ACH form to - - 's direct fax # with Bayview Loans. Come -/-/15 I noticed that the ACH iao $850.00 had not be completed. I placed a call and left a voicemail for - - and explained I had faxed this over to him and I do not see the payment being debited. I never received a return call. I then went on Bayview Loans website and processed a payment iao $770.00 from my joint bank account, which is what the ACH should have been set up for. On -/-/15 I was checking my bank accounts and I noticed that my individual bank account had been debited for the amount or $770.00 and was in a negative status. I never authorized a payment to be debited from my individual acct. The payment that I processed on the website had debited my joint account. but the ACH for $850.00 never processed at all. I immediately contacted Bayview Loans and spoke to - in Customer Service. He was very rude and did not listen to me. It was the worse service I have ever received. I asked for a Manager, he told me he was transferring

of what occurred and copy of my bank statement, which I did on -/-/15. I called back on -/-/15 to make sure that the fax was received. - explained that everything was received and had been forwarded over to his manager to be corrected. I then placed a phone call again -/-/15 and no return call. I called again on -/-/15 to - and received a call back and explained that his Manager had all the info and that the wire to my account iao $800.00 for cover the payment and the $22.00 overdraft charge has been approved and would be completed by the end of the week. Come - -/-/15 I still had not received the funds and I placed a call to - again and left a voicemail. I also placed a call to - 's manager and never received a call back from his manager. - did call back and stated that I should have the funds by Tuesday or Wednesday -/-/15 or -/-/15. I still did not receive the funds. I placed a call on -/-/15 to -, who left me a voicemail that the funds would be in my account by -/-/15 in the morning. I still have not received these funds. Through all of this my Car payment iao $470.00 and Car Ins Payment iao $190.00 have both been returned. I have received numerous overdraft fee 's at $22.00 for each one. My paycheck on -/-/15 which is direct deposited went to cover the Negative balance of my account, and then all the other payments have caused the negative and returned payments again. This has caused a serve hardship for me. What I believe actually happened, is when I called and left a voicemail for - on -/-/15 about the ACH, that he went and processed the payment through the account I previously have used to make payments. But he did this with out my authorization for the -/-/15 payment. I am a customer service manager for - - - Mortgage company and I am well educated on the processed and laws. I believe that this is a fraudulate act to process a payment with out authorization to cover the mistake of not following through with the fax that was sent for the ACH on -/-/15,