Wells Fargo Credit Card Complaint

Advertising and marketing

Wells Fargo Credit card department,

Advertising and marketing Texas

Wells Fargo is having a representative with a furniture company who is misrepresenting the terms of the finance agreement. We were told the terms were no interest for one year and after a year interest on the remaining balance. So after a year we were charged interest on the balance we had already paid. I am sure it is in the small print, but how can they have a third party define the terms when they benefit from the purchase.

Wells Fargo customer in Texas
Oct 19, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints1/20125/20126/20127/20129/201210/201212/20123/20137/20138/20139/201310/201311/201312/20131/20142/20144/20145/20146/20147/20148/20149/201410/20142/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoAdvertising and marketing72.1%16.2%8.8%2.9%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.0%19.9%3.4%1.3%0.4%12.3%62.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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