Regions Mortgage Complaint

Regions Mortgage department,

Home equity loan or line of credit Loan modification,collection,foreclosure Alabama

We took out a mortgage loan on our home with Regions Bank. Our home was paid for. We made every payment on time. -/-/2014, Our - great-grandchildren came to live with us. After -, we were hurting for money. I saw on line that there was help with problems in a resolution type thing with Regions. I called the number and spoke with - - in the mortgage dept. After explaining the problem, He said he could help. He mailed the paperwork for us to fill out. A payment was due and I asked what to do. He told me NOT to make the payment!! Even saying that might clear up my problem and let me use that money to catch up. He said it should take around 30 days to process the request. When the 30 days were almost up, I called - again to see about the next payment and he said not to pay that it should be resolved soon. He did say it would go against our credit rating, but would be okay once it was settled. Our request was denied by Regions because we made too much from -. The very next week, - called


what to do. I am - and my husband is -, all we have coming in is our -. We have - of our great grandchildren still. We have listed our home for sale and I 've told the bank that 's all I know to do!! We have NO extra money. The bank calls every 2 or 3 days to tell me if I miss one more payment, they will have to foreclose!! We ca n't get a loan or anything now because those two payments missed are on our credit report. PLEASE HELP US I do n't know where else to turn.