PayPal Money Transfers Complaint

Domestic (US) money transfer Money was not available when promised

PayPal Money transfers department,

Domestic (US) money transfer Money was not available when promised California

On -, I transferred $290.00 to my aunt in -, NV to reimburse for home improvement expenses for my mother 's home which she is in the process of selling. My aunt added her bank information and submitted a transfer request, which should have been completed by -. The funds never showed up in her account so she called me. I immediately submitted a customer service request and waited several days. When I did n't receive a response, I used another service for the transaction ( which completed without a hitch, by the way ) and requested a refund. After multiple customer service requests, I attempted to call, but there appear to be NO phone numbers available for this company. I also tried to call the parent company, PayPal, but their - - corporate headquarters only provide EBAY voice prompts in their phone system. It has been simply impossible to get through to a live person or get any kind of response from this company. I am a senior citizen and need my $300.00 back! HELP!!

PayPal customer in California
Oct 13, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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