Credence Resource Management, LLC Debt Collection Complaint

Credence Resource Management, LLC Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Michigan

-/-/- I signed up for - DSL Internet service. I choose to pay for my equipment - the - router ) at the beginning of my service. When self installing the service, I discovered that the DSL service did not properly work and called - to which they decided to dispatch a technician. An - technician, named -, came to my house and acted in a very professional manner to resolve the issue. He ran a line up the side of my house because he said the earlier connections were not properly installed. My service worked and I continued until -/-/-, paying all bills on my personal - card. -/-/- I decided to cancel my service for a competitor 's better connection speed. I called - customer service around -/-/- to cancel to which I was told please keep your - router if you ever decide to come back ''. This was my understanding, as earlier stated, because I had paid for the equipment at the beginning of the service. -/-/- my - card was charged for $160.00. Upon inquiry -, I was made aware that the


multiple emails had been sent '' ( these emails were sent to my - email address that I no longer used because I no longer had the service ) about me owing. I asked this rep to check my bills to confirm that I had paid for the equipment at the beginning of my service. He did confirm that I had paid at the beginning and that they could refund me one of two ways, either by credit to my - card or via paper check. I choose to have a credit to my - card which I was told would take up to two weeks. After two weeks upon non-receipt of the refund, I disputed the charge - and explained to them the process I had been through with regards to dealing with - customer service. - let me know, via - mail about 2 weeks later, that they had found in my favor as the merchant - had not responded to my dispute. On the -/-/- I received a letter - about the $160.00 dollar debt still being owed. I reached out to - customer service to explain the situation. Again I was told that I owed the money until the rep reviewed the notes and account to find that I had been mistakenly billed. She let me know that her manager would reach out to me within 1-2 business days. As it stands, -/-/-, I still have not been contacted -. I have since been contacted by a Credence Resource Management about the collection of a debt owed -. I have been called - every day for the last 5 days. The gentleman I spoke to from the company took an unprofessional tone with me and let me know to file a written complaint to resolve the issue. I took issue with his tone of voice and aggressive tactics. I have chosen to ignore the phone calls I am continuing to received from Credence Resource Management.