Wells Fargo Student Loan Complaint

Wells Fargo Student loan department,

Non-federal student loan Dealing with my lender or servicer New York

I attended - University between -/-/- and -/-/- to earn my - and a -. To finance my education, I paid with a mix of federal and private loans, as well as my personal finances. My private loans were issued through Wells Fargo Bank ( although I had come to Wells Fargo through - ). After applying for my loans, I never received any correspondence from Wells Fargo. I was given no account information to view my loans online, and even when I tried to track this information down online by entering other personal information, like Social Security number, birthdate, first and last name, their online system could not link me to any account ( which I find odd considering almost every other banking institution can retrieve your account information from your personal information filled out in your account applications ). Having never taken out student loans previously, I was not completely understanding of how the process worked. Since my loans were then issued and distributed through - University 's financial aid office, I did n't suspect any issues or negligence on the part of the bank. My loans will soon fall out of their grace period next month, and


incorrectly recorded in their system, and so I had never received any snail-mail correspondence that would have provided information to access my online account. I was never emailed nor mailed ANY statements notifying me of quarterly interest payments, which I could have been making ( and DID make on my federal loans ) during school. I have now accrued nearly $10000.00 in interest that I was never notified of, and the bank accepts culpability for mailing loan disclosure agreements to the wrong address and for also failing to EVER correspond with me through email so that I could access my online account. I understand from the - - - 's -/-/- article ( - ) that Wells Fargo has been under investigation by the CFPB, so I am submitting my case to help further this investigation. If the bank will not allow me the opportunity to make retroactive payments on the interest that I was given no written ( or otherwise ) notice of, I do plan to take legal action.