Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Indiana

Greentree merged with Ditech. We received a statement in the mail from Ditech ( we have an - loan and the - is with Ditech -. We have tried calling their customer service on - different occasions as we need a statement of the last 12 months of transactions. We tried to create an account online but it is saying it does n't recognize that account number. Every time we call the customer service number we get a different answer ... .they ca n't find our account but do n't know why we ca n't access it online. On several occasions they say they ca n't find our loan based upon the Loan number they gave us nor the social security number and address tied to the account. Either this company hires incompetent employees or they are shady ... .I am leaning more towards shady. Is n't it our right to access our account information? Are n't we entitled to get this information when requested. I would also like to mention that this account is and has always been in good standing. If they ca n't find us when we call, how can we be sure they are applying our payments correctly?