JPMorgan Chase Credit Card Complaint

Other

JPMorgan Chase Credit card department,

Kansas

I had used Chase credit cards since I was - years old, always paying them in full. I had identity theft in - -, 2014 and from then on, I was issued the - cards that I use more frequently with chips in them. - was a Chase Freedom and the other was a Chase - -. Shortly after I would receive the card, there would be a charge in - -, California for a nominal amount and an alert sent to me to contact them if this was not my charge, so I would. But, I had all kinds of surrounding situational stress re : my ability to check cards online and other issues related to both the identity theft ( which happened through an exposed apple id keychain which had bank account passwords ... .there were subsequently transfers from my accounts of $66000.00 -. So, there were two times in which I thought I had lost the card and it was replaced, but - did n't have a chip and the next - did. And, they would consistently have these charges for several dollars -. I wo n't get into the reasons as they are related, but I


'm presuming due to mail cover - it had the same - - charges and it did have the chip. I finally just terminated the card, but I now can not get any credit card from Chase. And, I have had the Chase - - card and paid in good standing now for 18 months yet they do n't report this - as an open line of credit in good standing. Because of all of this and being advised to close open credit cards after the identity theft, my - has gone from - to now below - and I can not get a credit card for Chase or practically anyone.

JPMorgan Chase customer in Kansas
Oct 06, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/2015051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseOther78.6%5.5%6.6%2.9%5.3%1.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther0.1%13.5%3.8%1.9%0.8%13.1%66.1%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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