Savings account Account opening, closing, or management
JPMorgan Chase Bank account or service department,
Savings account Account opening, closing, or management California
Around - -, 2015 I went into the bank I usually go to, where I also go to -. I then asked the representative to help me. - helped me but then he said that my issue needed to be handled by a banker ; my banker -. He then asked me to wait on the lobby, until - was ready for me. Instead - did not call me into her boot even though her boot was empty. Instead, she scurried in and out of her office several times to get - to communicate with me instead of calling me into her office to speak directly to me. Almost three months went by. I did get - calls from corporate to tell me that what I say is not true. Today, I went into the bank after making an ATM deposit. The representative from the - booth to the left from the door, asked me if she could help me ; I do n't remember her name. I told her that I wanted to speak to the manager. She then tells me the manager is not in, and neither the assistant manager. She then tells me I can help you.
call someone to throw me out. She just went to the back of the bank and then came back and called a customer to her cubicle. I then asked the person at the - cubicle next to her to help me. She yells out to him, do n't help her she is done here! He then tells me, he has an appointment. This is the excuse they were trying to make for -, that she might have had an appointment. But then - took the time to speak to the customers who were waiting, who came after me, but said nothing to me. The manager finally called me today -/-/15 at -, but then at the end of the call, she tells me that if I do n't like the way I am being treated at her branch, that I should go to another branch. No wonder discriminations is main stream there, the employees cover up and protect, make excuses and deny for each other. I have emailed corporate, -, and -, but no one responds or mitigates my humiliation. I see that Chase has many legal law suites and many Chase hate websites, like -. I see now why. There are so many complaints against Chase ; how shocking. I can see why, Chase adds fuel to the fire, instead of mitigating the complaints. Todays visit solidifies that if I had been a white person ; I would not have been treated this way. And having - accounts with Chase, does not matter to Chase. I was very humiliated the first time ; however, today I have been deeply humiliated. I have been in - California 60 years, and spent 29 years - Count ; however, I never had these type of issues -, but - - - -, it is a frequent occurrence, I am sad to say. Thank you.
JPMorgan Chase customer in California
Oct 05, 2015
* Source: CFPB Complaint Database
JPMorgan Chase response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.jpmorganchase.com/ |
Phone | (212) 270-6000 |
[email protected] | |
Address | 270 Park Ave Fl 12 New York NY 10017 |
JPMorgan Chase | |
JPMorgan Chase |
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