PayPal Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

PayPal Money transfers department,

Domestic (US) money transfer Fraud or scam California

On - -, 2015, I made a purchase on EBay. I was transferred to the PayPal website to make the payment. It was my intention to register my new - with PayPal and make the payment using this -. I went through what I thought were the steps to register the card and was then transferred back to EBay. Shortly thereafter I received - emails from PayPal Credit : Welcome to PayPal Credit '' and Important information about your recent PayPal Credit purchase ''. The second email contained the statement


On - -, 2015, I logged into my PayPal account and saw that my new - ( - ) was listed as an accepted form of payment. I then called the - number and spoke to a representative. I requested to have the PayPal Credit account cancelled and to have the original transaction charged to the -. She told me that PayPal Credit ( PPC ) did not accept credit cards and that I would have to provide a bank account for payment. I told her that I had been deceptively signed up for the PPC account and insisted on making the payment with the MC. She continued to insist on the bank account transfer. I asked to speak to her supervisor and was transferred to -, in Arizona ''. He also refused to take payment from the - and insisted on using a cash account to settle the transaction. I told him that I would be filing a complaint with their Federal regulator prior to making any payment decision but he did not change his position. I asked for his supervisor 's name, - - '' and an address to complain to PPC, - - -, -, MD - ''. I then ended the call. A quick internet search showed me that PPC had already paid a - fine to the CFPB for similar practices in Civil Action No. -. I then decided to file a complaint immediately with CFPB.

PayPal customer in California
Oct 01, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

Consumer disputes how PayPal handled their complaint

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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