Wells Fargo Bank Account Or Service Complaint

Wells Fargo Bank account or service department,

Other bank product/service Making/receiving payments, sending money California

My wife and I recently bought a house ; the escrow company we used was suppose to pay - of my credit cards, - with - - which was covered right away within the month the - - was with Wells Fargo which as of today has not been paid. They have me going back and forth with Wells Fargo and the closing escrow officer. Wells Fargo tells me the check was rejected while the escrow closing officer states the funds have been withdrawn, that the check was cashed by Wells Fargo on -/-/2015. Im still paying interest on that credit card and yet no one can tell me where that money is to pay off the credit card.