PayPal Money Transfers Complaint

PayPal Money transfers department,

Domestic (US) money transfer Wrong amount charged or received California

Paypal does not disclose that it charges fees on requested payments ( - ). In this case, I requested $500.00 from my mom through paypal assuming that the requested transfer would be free in the same way as if I requested payment through Venmo, another Paypal owned service. Instead, when my mom paid me the $500.00, I only received $480.00 because Paypal charged a $14.00 fee. That fee was never disclosed to me or my mother ahead of the transfer. Paypal claims that because the transaction was categorized as Goods '' the fee can not be refunded but the way Paypal setup the request, there was never an option to change it to the Send money to friends or family '' which normally results in a free transfer. Nowhere in the process was the fact that a fee would be charged disclosed.