Citibank Credit Card Complaint

Balance transfer fee

Citibank Credit card department,

Balance transfer fee Pennsylvania

Sears mastercard credit card services provided balance transfers at 0 % until -/-/-, they only had one place on info that stated they are charging a fee vs interest on paperwork. This was misleading, so in fact they are getting there interest up front. There topic in bold larger letters states, YOU COULD SAVE ON INTEREST BY TRANSFERRING HIGH BALANCES. Checks should state that you agree to rates provided. I have used there checks before without this fee provision. Please advise

Citibank customer in Pennsylvania
Sep 25, 2015

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20123/20124/20125/20127/20128/20129/20125/20131/20144/20156/20159/201510/201511/20152/20166/20168/20161/201700.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankBalance transfer fee34.8%43.5%17.4%4.3%Closed with explanationClosed with monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBalance transfer fee7.5%5.8%8.7%1.2%26.6%50.3%Closed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
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