Nationstar Mortgage Mortgage Complaint

Nationstar Mortgage Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker North Carolina

In the process of applying for a refinance of a current mortgage of my home, underwriters at Greenlight Loans determined I had - outstanding liens against my home, - of which was invalid and required release from the prior lien holder, - - -. After nearly a year, Greenlight made little-to-no progress in getting the invalid lien released. So, I took matters in my own hands and contacted - about the invalid lien and they said all they needed was the title search information from Greenlight and they could then expedite lien release, enabling me to refi my loan and move forward. I advised Greenlight all they needed to do was fax the title information to - to move the process forward and the underwriter agent at Greenlight, - - - whom had been working '' my case for almost a year, said she would fax it over immediately. It has now been several weeks and Greenlight has yet to fax the title search information to -, further extending my refinancing problem. I 've tried calling - and multiple levels of her management, but not getting any reply. It is now obvious to me that Greenlight is only interested in processing low hanging fruit '' loans and provides intentionally bad service to everyone else, effectively discriminating. I need CFPB intervention to help move this process forward.