Guaranteed Rate Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Guaranteed Rate Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Illinois

Guaranteed Rate is raising my mortgage payment by $700.00 a month because of the projected escrow amount. My 2014 taxes were paid in one installment rather than two, and they are viewing as only a half year payment and therefore doubling the projected tax amount. I have called numerous ( 6 ) times and spoken with representatives that tell me there is nothing they can do to fix the projected escrow amount even though I have faxed in all of my tax information, to which they also have access to via the - county treasurer.

Guaranteed Rate customer in Illinois
Sep 22, 2015

* Source: CFPB Complaint Database

Guaranteed Rate response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Guaranteed RateLoan servicing, payments, escrow accountSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow accountSource: Consumer Financial Protection Bureau

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