Review and analysis of over 11 complaints against Guaranteed Rate
Guaranteed Rate consumers have reported over 11 official complaints related to Loan servicing, payments, escrow account. Out of the 11 consumer complaints against Guaranteed Rate, 0% were disputed by the consumer (i.e. the consumer was not happy with how Guaranteed Rate responded to their complaint) and 100% were processed in a timely manner. 9% of consumer complaints against Guaranteed Rate resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 0% resulted in non-monetary compensation.
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Guaranteed Rate Mortgage loan servicing, payments, escrow account October 26, 2016 - I received a letter from Guaranteed Rate stating that I have not provided " Hazard Insurance '' for my home located at - - - - - IL -. They paid the bill and received the rider for the insurance in - from escrow. We have a previous complaint that was filed although they replied with a resolution it was not just. At this point they are just harassing me for no reason at all. I will attach a letter from Guaranteed rate that specifically recognizes the coverage and yet we receive letters requesting proof of insurance. Also, I will attach the invoice that was paid out of escro... |
Guaranteed Rate Mortgage loan servicing, payments, escrow account April 26, 2016 - Guaranteed Rate Mortgage Company has blocked my request for application to remove PMI from my mortgage loan. They have also not made payment from escrow to pay for my property flood insurance. I have included a dated paper trail of my request. I emailed on - requesting PMI removal from my loan due to its increased value above the 75 % LTV thresh hold. I included both a pre and post renovation and improvement appraisal showing the home was worth - and is now valued at -. The mortgage note was 3 % down on a purchase price of -. My current note payoff is approx -. My calculations p... |
Guaranteed Rate Mortgage loan servicing, payments, escrow account September 22, 2015 - Guaranteed Rate is raising my mortgage payment by $700.00 a month because of the projected escrow amount. My 2014 taxes were paid in one installment rather than two, and they are viewing as only a half year payment and therefore doubling the projected tax amount. I have called numerous ( 6 ) times and spoken with representatives that tell me there is nothing they can do to fix the projected escrow amount even though I have faxed in all of my tax information, to which they also have access to via the - county treasurer. ... |
Guaranteed Rate Mortgage loan servicing, payments, escrow account June 22, 2015 - I have bill pay set up to pay my mortgage monthly to Guaranteed Rate. I have made - payments, and both have been posted and mailed from my account according to my bank -. Guaranteed Rate claims to have not received the - payment, while - has verified that the payment has been sent. Guaranteed rate now has listed my account as delinquent, and charged me a fee of - $.00 ... |