JPMorgan Chase Credit Card Complaint

Credit line increase/decrease

JPMorgan Chase Credit card department,

Credit line increase/decrease Missouri

Earlier this month I contacted Chase through my/their credit card card web site and initiated a request for a credit line increase on - of the - I have through them. After some back/forth correspondence through the site, I was advised I was approved for the - increase requested and would receive a formal letter latter documenting the approval. Well when I got their letter I was then informed though the - increase was effected on the - card ..., they were reducing the credit line on another by -. Essentially not providing me any increase collectively on the cards. I contacted them by telephone and spoke w/ - different people and requested they restore the - reduction they took from a card not part of my beginning correspondence w/ them. They refused ...., yet suggested I could go back to what it all had been previously. I told them that was not a satisfactory resolution. Per their behavior, do I have a basis in any of the consumer laws to file a complaint against them and seek redress?

JPMorgan Chase customer in Missouri
Sep 22, 2015

* Source: CFPB Complaint Database

JPMorgan Chase response to complaint:
Closed with explanation

Created with Highcharts 4.2.3JPMorgan ChaseComplaint HistoryComplaints12/20111/20122/20123/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan ChaseCredit line increase/decrease67.4%6.5%8.2%6.5%11.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageCredit line increase/decrease0.4%73.3%5.8%8.2%2.3%9.7%0.1%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact JPMorgan Chase

http://www.jpmorganchase.com/
(212) 270-6000
marianne.lake@chase.com
270 Park Ave Fl 12
New York NY 10017
JPMorgan Chase
JPMorgan Chase

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