JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Conventional adjustable mortgage (ARM) Loan modification,collection,foreclosure Florida

I 'm filing a complaint during the approved programs Unemployment forbearance program -/-/- - -/-/- and Home Affordable Modification Program ( HAMP ) -/-/- - -/-/-. I received numerous calls from the Collections department and letter stating additional payments are due to avoid foreclosure proceedings regardless of the approved programs. I have fulfilled the program requirements making the payments as agreed to maintain on the approved program and additional payments to avoid foreclosure. Chase unwilling and unable to provide detail payment posting history explanation of payments, refunds, credit transfers and credits during approved programs Unemployment forbearance program -/-/- - -/-/- and Home Affordable Modification Program ( HAMP ) -/-/- - -/-/-. Payments over the monthly approved amount were placed in unapplied principal as credits and then posted to account as additional account payments. When Chase was contacted concerning creative account regarding the overpayments during the approved programs, I was informed this was a standard practice and the unapplied principal is not refundable back to the lender or can be used as future payments. I have attached the approval letters for both approved programs and account transaction history. Please review my case to determine if Chase applied the payments applied in acceptable manner during APPROVED government regulated programs.