JPMorgan Chase Bank Account Or Service Complaint

JPMorgan Chase Bank account or service department,

Other bank product/service Account opening, closing, or management Texas

I have maintained my personal bank accounts including home mortgage and - visa cards in Chase Bank for over 13 years as a loyal customer. During this time, I never had a late payment on any of my credit cards or home mortgage loan, not even - time. I maintained excellent credit score, well above - and lately at -. Early this year I began receiving notices against each of my accounts from Chase Bank, other than the home mortgage, that Chase has decided to close all of my personal and - Credit Card accounts. I was given a certain date to close my accounts out. Chase said it was within its rights to do so and they did n't have to give me a reason for their action. Including in those accounts were - custodial accounts ; - accounts belong to my daughters attending - - and - of my --years old mother. I found it outrageous but decided to comply with their requests. I rushed to open new bank accounts with another institution and got new credit cards from - and - -. I went to the local branch of Chase Bank and settled all of my credit


paid the $990.00, the balance incurred since the last statement. Later, I learned that bank assessed additional $87.00 interest on - -, 2015 that also was paid on - -, 2015, via a phone call. I was entitled to a refund on the annual fee of $85.00 assessed earlier. I had used online access, portal provided by the Chase Bank, to manage my accounts. After the accounts were settled and closed Chase took away my on-line access. In - 2015, I was denied a refinancing loan on my personal residence because Chase had reported $370.00 due on my - - - - account and reported - late payments ranging between $25.00 and $42.00 over the next three month. That was the first time I learned I had derogatory reports on my credit report. I called the Bank on - - to confirm these charges. I did not realize that after I had paid up my last balance and brought my - - balance to - on - -, Chase allowed - unauthorized charges that I had no knowledge of on the - Card on - - and - for $290.00. Chase also refunded $85.00 annual fee and had an outstanding balance of $200.00. ( - & - bank statements are attached. ) Over the next 6 months that balance became $370.00 after Chase added late fee and interest and reported - late payments to the Credit Bureaus. Chase never attempted to contact me via a phone call or sent a customary letter or provided monthly bank statements. Chase customer service representative, who identified herself as -, told me that it was not Bank 's responsibility to inform me about my statements because I was using an on-line access. The fact that the on-line access was taken away after I was forced to close my accounts was none of their concern. However, the Bank felt obliged to continue to assess interest and penalties and also reported to the Credit Bureaus but saw no reason to inform me. I requested the bank statements. After the bank statements were received I called bank on - -, 2015, to resolve my credit report issues. - - from - - location told me that I had no recourse and all he could do was to accept my payment of $370.00 ( includes $170.00 in penalties and interest ) on the phone that could be charged to my new - - account. I authorized the payment. Chase maintained my personal information ( phone, address, new bank ) but chose not to contact me. In conclusion, Chase removed my account access, never sent me an account statement, and I had no way of knowing the charges or penalties.