Credit Protection Association, L.P. Debt Collection Complaint

Credit Protection Association, L.P. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt is not mine Montana

I am - - for my mother - -. ( - acct - - - - ) - went into a rest home -/-/2015 and my brother, - tried to have her - account cancelled on -/-/2015. He was not on the account and not being a cable subscriber unacquainted with the rigors of account management for this type of service. He was told that he could n't cancel for her so he told - that he would stop payment. The bill was being auto-paid from her bank account and since he is on - bank account when the -/-/15 payment of $78.00 went out of her account he stopped payment and had the funds restored. On -/-/15 - pulled - from - bank account and my brother had that refunded the next day. I got involved -/-/15 and in a compromise attempt tried to do a name change and reduction of - to internet only. I refused to pay the amount they wanted for internet after cancelling phone - and was pretty clear about that. - actually spoke with them at this time and they claim the I was added to the account then but when - handed the


to collections for approx. $200.00. I disputed the collection amount and charter has reviewed the case and credited us $40.00 leaving a balance of $150.00. We feel like we delivered the message to turn - off over and over and pretty clearly ... even if not by their requirements. My brother should have been helped to meet their requirements rather than antagonized during the - call. Or if I was on the account as they claim they should have called me. We would like - to honor the -/-/15 cancellation of service date. I am not sure if that would reduce our bill to $0.00 or not but we tried and tried and tried again. they finally honored our request but quite some time later. She went in the home -. we are giving them 5 weeks of pay for time she was already gone. it seems a bit exorbitant of them to want a couple months extra.