Regions Consumer Loan Complaint

Regions Consumer loan department,

Vehicle loan Managing the loan or lease Georgia

In dealing with Regions bank, I never received an initial loan statement for a used car loan. After 30 days I became concerned and contacted them on - -, 2015. They did not have my apartment number in the statement and I updated them accordingly. They noted my payment was due on the - of - but there was a 10 day grace period and asked if I would like to pay. I said no, noting that my first payment I would like to send myself and not through customer service. The rep noted that I would be sent another statement to my updated address and then asked if I would be able to access this account online. They then said yes and offered a checking account, which I declined. The rep noted that I would receive a statement in 3 to 5 business daysOn - -, I received a call from the Collections unit, noting I was delinquent on my loan and asked if I would like to pay. I told them I had called on the - and they were supposed to send me a new statement and that I have not yet received one. The Collections agent noted that they did not see mt updated address and that they would have to add the missing apartment number then asked if I would like to pay. I said again that my first payment I would like to complete on my own and not through customer service. They said I would be receiving my statement shortly. On - - I got another call from the Collections unit, noting I was late on my account. I told them I had not yet received a statement and they said my apartment number was missing. I told them I had already spoken to them twice before and still have not received my statement.