Bayview Loan Servicing, LLC Mortgage Complaint

Bayview Loan Servicing, LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Wisconsin

To whom it may concern, Re : Bayview Loan Servicing , LLC & - - -, 2015I am writing this letter in response to your letter dated -, 2015. Your letter claims that I stated that we were delinquent ; which is false and I am disputing this. In fact, I have said since - that we are NOT delinquent and have been asking for this to be resolved since - sold our home mortgage loan to Bayview Loan servicing in -. I called both companies at the time of the transfer of servicing and was told that all of the issue had to do with the transfer of servicing and I needed to wait out 60 days until - and Bayview worked out the transfer of information. I repeatedly asked for information regarding payment processing showing where my payment was applied. - -, 2015 I sent an email to - asking for clarification of my


that I should have to wait 5 months to get a clear written response for. I have documented more than - phone conversations where I have requested information, provided you with money order and cashier 's check numbers to prove payments. I am always told by Bayview field agents on the phone I have noted the account ... please wait 60 days for it to be cleared '' or I have requested a review of your account '' ... I have called EACH month, sometimes several times each month to have this issue resolved. I have spoken to Supervisors '' ( - & - - ) and have exuberantly expressed my frustrations of the poor communications regarding this situation to no avail. The many issues I am disputing, pertains to the transfer from - to Bayview in -. First of all, why are we being sold to a debt collector instead of another mortgage lender. Secondly, we believe we are current with our payments and have supplied documentation to prove our belief. Our payment was made in person at a - - branch, to - on - -, 2015. I have submitted via fax & email documentation regarding this payment made to both companies. I have further investigated to make certain that this payment was received by - and have confirmed that it cleared on -, - 2015. My account with - was within my grace period for my - payment when the transfer of servicing occurred. As previously stated, that payment cleared - -, 2015 for a payment that I processed - -, 2015. Thirdly, this letter has also been written to dispute the claim that we owe $10000.00 on a - mortgage ''. At no time did we sign any documentation for a - mortgage '' through - or Bay View. The claims by Bay view that we owe money for a - mortgage '' are FALSE. For whatever reason - bank and Bayview Loan Servicing , LLC have been unable to fix '' these issues even when sufficient documentation has been supplied. I consider this harassment and undue stress upon my family. I have directed this letter to the Federal Trade Commission for abuse under the Fair Credit Reporting Act and the Debt Collection Act, the Florida & Wisconsin Attorney General 's office, and The -. Sincerely,