Other bank product/service Making/receiving payments, sending money
Wells Fargo Bank account or service department,
Other bank product/service Making/receiving payments, sending money
I had rented a holiday home in -, FL and transferred 50 % of the rental fee to the owner. As I did not want to transfer the money to - -, I asked for a bank account. I received a Wells Fargo account. After 2 months I received an email telling me I need to pay the final amount to keep the booking. This was unusual. I started some investigations and found out it was a complete fraud. The person was no real estate agent, the holiday apartment had been rented for a year, the phone no. was out of order and the management at the building in - never heard of him nor the owner. I found out where the account was located and filed a - - - with the -, NM police department. An officer informed me after weeks that Wells Fargo told her this Wells Fargo has told me that the funds went into a - - - account before they could inquire about it. Unfortunately, they have said they will not reimburse those funds to you because of this. The - police detectives told me that these people open bank accounts with false SSN 's and false driver 's licenses. The - police department has - - of these cases per day. In this case the bank did not operate appropriately and check the legitimation of the person and therefore is liable for the loss.
Wells Fargo customer in
Sep 20, 2015
* Source: CFPB Complaint Database
Wells Fargo response to complaint:
Closed with explanation
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | http://www.wellsfargo.com/ |
Phone | (866) 249-3302 |
[email protected] | |
Address | 420 Montgomery St Frnt San Francisco CA 94104 |
Wells Fargo | |
Wells Fargo |
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