OneMain Financial Holdings, LLC Consumer Loan Complaint

Installment loan Managing the loan or lease

OneMain Financial Holdings, LLC Consumer loan department,

Installment loan Managing the loan or lease Illinois

I paid all of my credit cards off in -. I missed the change on my loan with Springleaf and paid $860.00 of the $860.00 balance. In -, I received a bill for $14.00 which I assumed was residual interest and paid that in full immediately. I 've now received a - statement for $0.00 to which they only replied they believe '' that will close out my balance. I believe I have been charged interest on the interest balance. I did n't experience 2 months of residual payments with any other credit cards I paid off on the same day. If somehow correct ( which I ca n't imagine having to pay $0.00 on a $0.00 balance ), they are a ) using a financial calculation unique to them and b ) not clear in their disclosure of this practice. The agent with whom I spoke offered to write the $0.00 balance off as settled for less than owed '' which I refused of course. Thank you

OneMain Financial Holdings, LLC customer in Illinois
Sep 17, 2015

* Source: CFPB Complaint Database

OneMain Financial Holdings, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3OneMain Financial Holdings, LLCComplaint HistoryComplaints9/201511/201512/20151/20162/20163/20164/20165/20166/2016012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3OneMain Financial Holdings, LLCManaging the loan or lease60.0%10.0%20.0%10.0%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease0.3%8.4%1.4%0.5%1.9%9.2%76.9%1.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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