JPMorgan Chase Mortgage Complaint

JPMorgan Chase Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Washington

Chase bank took a loan application for a buyer on a contract written -/-/-.to purchase a home. The loan officer did not do his job by getting the correct and required documents and expediting the loan process in a acceptable time line. The loan was denied 9 weeks later after the letter of pre-approval was given for her purchase nearly 9 weeks earlier, stating her income to dept ratio was too high. Nothing changed in her financial scenario in the time she was waiting to obtain the loan. The buyer and her agent did not speak or understand - very well. The loan officer did not return calls to the agents or the escrow company. The buyer indicated he would go weeks before letting her know where her loan was in the process. I contacted the manager or Chase to voice a complaint. The manager did nothing to help or facilitate the loan. He told me to continue to work with the loan officer. He would not return calls or emails and kept the buyer, buyer 's agent, listing agent and escrow unnotified of the transaction for weeks. The buyer and seller signed - extensions to close. I feel the lender did not act in good faith and it costs the buyer and seller money and time for the agents to continually try to contact the bank for information.