M&T Bank Bank Account Or Service Complaint

M&T Bank Bank account or service department,

Checking account Deposits and withdrawals Maryland

-/-/-/2015- - - - - - - - --To whom it may concern : On Sunday - - 2015 I went to the M & T branch located on - - -, -, - - at about - and made a $400.00 cash deposit and $40.00 withdrawal at the ATM at that location. I checked my account on Monday -/-/2015 as I routinely do to see which bills cleared only to see all of my money was withdrawn out of my account. I went to the M & T branch located on - - - - - - and spoke with - - about the fraudulent activities. She told me she was going to cancel my card and I needed to come back on Tuesday -/-/2015 when all the charges was cleared for her to file a claim on my behalf and that i was going to receive a refund within 24 to 48 hours. As of Tuesday -/-/2015 I have n't received a new card or a refund for the fraudulent charges on my account. I called - and inform her on -/-/2015 that I have n't receive a refund and was told the bank is going over the


# - over the phone on Tuesday only to be inform that a refund of this sort takes 10 business days and that M & T has sent a letter requesting more information I do n't have any other information to provide ; I 'm looking for M & T Bank to give me more information as to why it was so easy for someone to access my account and withdraw all of my money no one knows my pin number and the card was in with me how can someone be able to access my account ; I need M & T to tell me why all of their members do n't have a more secure and protected ATM cards. I 'm sure I 'm not the first customer to experience this kind of situation my question is why do we the customer have to suffer and wait two week for M & T to investigate fraudulent activities because they did n't not send all of there member a secure card with a chip when they are well aware of how advanced these scammer are. -/-/2015 I reach out to M & T again about my refund only to be told it was denied I have since reopened the case because they have to refund me all of my money and overdraft charges what is my next step do I need to file a court case against M & T bank to get my money back I need help. I 'm going to make sure to tell all my family and friends and anyone I come across to never bank with M & T bank they do n't value there customers and our money is not protected. - -Respectfully- -