Rushmore Loan Management Services LLC Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Rushmore Loan Management Services LLC Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Georgia

The Rushmore Loan Company purchased my mothers loan from - - - in -/-/- with monthly payments of $830.00 due. In -/-/-, my mother passed away and I assumed responsibility as co-signor for the remaining debt of approximately $24000.00 in which payments of $900.00 to $1000.00 have been made consistently on a monthly basis. In -/-/-, I received notice from Bankruptcy Court that Rushmore wanted to request a motion of relief for delinquency. I contacted Rushmore immediately and was told that - payments were missing during the - time frame. I explained that I had no knowledge of delinquent payments and could I work out a payment plan to include adding any missed payments to end of loan. - - Rushmore Relationship Manager gave me - options to pay the delinquency plus fees. Option - is payment in full. Option - is Repayment Plan for a short period of time. Option - was for a loan modification. I was told that I would also have to pay for the additional fees associated with this loan. The fees were for a Lender placed Fire Insurance Policy ( not in a fire zone according to FEMA ) and $1100.00 for the monthly home inspections and analysis of property. I have not received any contact from Rushmore until today -/-/- regarding any delinquencies. I also feel the adding of the Fire Insurance Policy is not in standing with FEMA for Georgia. This property is not in a flood or fire zone and is covered completely by Homeowner 's Insurance Policy. There has not been any contact with the owners concerning the monthly home inspection and/or analysis. The charges for corporate fees and insurance would fall into the Predatory Lending Practices for inadequate disclosure along with inflated fees and charges.

Rushmore Loan Management Services LLC customer in Georgia
Sep 11, 2015

* Source: CFPB Complaint Database

Rushmore Loan Management Services LLC response to complaint:
Closed with explanation

Consumer disputes how Rushmore Loan Management Services LLC handled their complaint

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