Cash Express, LLC Payday Loan Complaint

Charged fees or interest I didn't expect

Cash Express, LLC Payday loan department,

Charged fees or interest I didn't expect Tennessee

I went on vacation 1 day before - of my pay dates which was -/-/15, so the company said they would make my due date on -/-/15 since I was returning from vacation on -/-/15 and the company would be closed until -/-/15. They led me to believe my next pay date would be on -/-/15. Instead I paid my payday loan and they set it for -/-/15 instead of the -/-/15 I had been told. so in 3 days I would be paying another - fee for a payday loan. I believe this is wrong and a way to take advantage of payday loan customers. I believe this companies need to be regulated closer and ones like Cash Express and basically using threats and extortion on their customers to scare them when all they do is collect court cost. They can not press criminal charges. Cash Express needs to be regulated better and not using scare tactics to intimidate customers. - is the manager and - was who waited on me.

Cash Express, LLC customer in Tennessee
Sep 09, 2015

* Source: CFPB Complaint Database

Cash Express, LLC response to complaint:
Closed with explanation

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