FirstPoint Collection Resources Debt Collection Complaint

FirstPoint Collection Resources Debt collection department,

Medical Communication tactics Threatened to take legal action North Carolina

- - turned my account over to a collection agency without prior notification or warning. A - was performed in - 2015. After insurance paid there portion, I received my first statement in - 2015 where I called and asked to make $50.00 payments toward the $190.00 balance in which they agreed. Very shortly thereafter I was injured which resulted in - for which I 'm still recovering. Having not received a statement for payment due, I had forgotten about this provider due to my incapacitation. In -, I began receiving threatening phone calls and letters from a collection agency regarding an unpaid medical account. I responded to the collection agency asking for a statement describing the debt as they provided none prior to that time. On - -, 2015, I received a response for the collection agency accompanied by a statement from - -. From that point, I remembered the debt I owed but was concerned why they would turn a partial unpaid balance over to a collection agency without any prior notification or warning to me in advance. On - -, 2015, I telephoned - - and spoke with - in the billing department. I asked why they


sarcastic manner, I asked to speak with the Office Manager. The Office Manager advised both my wife and I that as far as she knew, there had been no payment plan and they made attempts to contact me before turning over to collection. Furthermore, because the account had already been handed to collections, there was nothing she could do as the damage was already done. Note : - - said they made numerous attempts to contact me by mail and phone, but no communications were received by me. Additionally, the first attempt to contact me by the collection company was successful. This shows that - - made no attempt to contact me as I would have received the mail and voicemail is always available on the phone number I provided to them. As per the attitude of -, I knew about the debt in - and should have paid it in full then. I do n't believe it 's fair to consumers to have their credit damaged by careless & lackadaisical persons empowered by businesses.