PayPal Money Transfers Complaint

PayPal Money transfers department,

Domestic (US) money transfer Wrong amount charged or received Wisconsin

-/-/15 I requested a Paypal Credit line to use for an upcoming purchase. I also requested instructions in advance of that purchase, so that the purchase would qualify for their promotion - 0 % interest for - months on purchases over $99.00. I received an invoice for my purchase and made a downpayment of $500.00 using Paypal credit. When I received the merchandise I made a second payment of $1700.00 ( so both transactions on that invoice qualified for the 0 % promotion ). When I noticed that I was charged interest by Paypal credit, I called to dispute the interest charged. I was told verbally that they agreed that I had made the purchase following their instructions and should have qualified for the promotion. That person indicated I would receive an email with the dispute resolution in 24-48 hours. The email that followed said I did qualify for the promotion and would see changes to my account in another 24-48 hours. - days later the interest was still on my account. I called again on -/-/15 and after several discussions was told that because I made - payments on the invoice it voided the promotion. I asked that Paypal refund the interest charged, since that detail had never been adequately explained in previous conversations. ( Indeed other Paypal reps had indicated I qualified for the no interest promotion and it should be resolved to my satisfaction. ) On - the supervisor '' I spoke with ( - ) refused to remove ( or credit my account for ) the erroneous interest charged. I feel Paypal Credit owes me a refund of $28.00 - a small price to pay to retain goodwill with a responsible customer.