PayPal Money Transfers Complaint

Domestic (US) money transfer Fraud or scam

PayPal Money transfers department,

Domestic (US) money transfer Fraud or scam Massachusetts

After being a loyal user with Paypal for 7 years, my account has suddenly been imposed limit use in -, 2015. I could n't get access to the my money in the account. During the 7 years, I always abide the policy of Paypal. I contacted Paypal immediately but was n't given any reason why the restriction was imposed. In fact, I was told by the agent that There is no reason. We do n't want to serve you and recommend you use other service ''. I was further shocked as being told that any money in the account would be locked for180 days, and Paypal would contacted me then to give guidance for the refund. In fact, more than 180 days have passed but I have n't heard anything from Paypal. Emails to Paypal only bring automatic reply with general instruction. I consider it as a fraudulent behavior. Paypal has no right to lock my money for more than 180 days out of no reason and without even paying any interest. I request immediate refund and apology for its irresponsible and abusive behavior to consumers.

PayPal customer in Massachusetts
Sep 07, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with explanation

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