TD Bank Credit Card Complaint

Identity theft / Fraud / Embezzlement

TD Bank Credit card department,

Identity theft / Fraud / Embezzlement New Jersey

I logged into my online banking account with TD Bank where I have a checking and savings account. I noticed there was also a credit card account attached to my accounts which I did not apply for. I called TD Bank and reported the credit card account. They transferred me to the credit card company where I closed the account. They then transferred me to the fraud department where I reported it. I was told by the credit card company that when I was at the bank on - -, in person, I applied for the account. I reported that though I was at the bank on - - I did not, nor did I authorized anyone to apply for an account.

TD Bank customer in New Jersey
Sep 04, 2015

* Source: CFPB Complaint Database

TD Bank response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3TD BankComplaint HistoryComplaints12/20117/20125/20136/20137/20139/201310/201311/201312/20131/20142/20143/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20156/20158/20159/201510/20150123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3TD BankIdentity theft / Fraud / Embezzlement60.3%14.7%23.5%1.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.9%57.7%17.4%13.6%2.6%6.8%0.7%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact TD Bank

https://www.tdbank.com/
(856) 751-2739
1701 Marlton Pike E
Cherry Hill NJ
TD Bank
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