Wells Fargo Credit Card Complaint

Wells Fargo Credit card department,

Customer service / Customer relations Colorado

I have - had until yesterday - a Dillard 's credit card, which is administered by Wells Fargo. I generally have paid my bill for Dillard 's online, and have typically received an email confirming my electronic payment. This month, Wells Fargo also sent a letter by mail to confirm scheduling an electronic payment. On - I called Wells fargo to request that they not mail a confirmation to me in the future, to stop sending paper, and was told by a supervisor - - - that by law they have to send both an email and a hard copy letter. I asked why they are held to different standards than other credit card companies ( this is Wells Fargo -. My accounts with -, -, - all confirm my payments by email - they do not also mail confirmations. Wells Fargo insisted that all credit card companies also have to mail confirmations every time an electronic payment is made, and that this is mandated by law. This made me question why I do n't receive these from my other credit card companies. I was curious whether this was true - so researched further. What I learned, and then confirmed on - with a different Wells Fargo supervisor ( - -, that this is not law, but simply Wells Fargo policy. Wells Fargo chooses to mail me a physical confirmation every time a transaction takes place. The law only requires that a credit card company mail to me the first time I pay online. For Wells Fargo, the only paper I can request to stop is the delivery of credit card statements and catalogs. I told the supervisor that I happily forgo the pleasure of carrying a Dillard 's card in order to avoid the paper. I did n't like the lie told to me by the first supervisor - until questioned further, the supervisor claimed this as law, not policy. Big difference.