Barclays Credit Card Complaint

Delinquent account

Barclays Credit card department,

Delinquent account Wisconsin

Barclay 's Reward Credit Card is reporting that I am more than 30-days past due to all of the credit bureaus. They are stating that the last payment they received from me was on - -, 2015. This is incorrect. I made a payment on - -, 2015, in the amount of $200.00, which brought my account current and prevented it from being late or being reported late to the credit bureaus. As of - -, 2015, I received notification that Barclay 's is reporting that they never received my payment of $200.00 on - -, so they are reporting me to the credit bureaus as 30-days late. This is inaccurate. Barclay 's has opened up a missing payment dispute '' case internally with themselves and I have provided them a copy of my bank statement showing where the payment was taken out of my bank account. They are still in the process of investigating this, but being reported 30-days late to all credit bureaus by Barclay 's is severely affecting my credit report and needs to be addressed immediately, since I have provided all the documentation to prove that I made my payment on time. Barclay 's needs to update my credit report to reflect that I am NOT 30 days late, since I have provided all of the documentation that was requested of me by them to support my claim that I paid on time and the error lies with Barclay 's.

Barclays customer in Wisconsin
Aug 15, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

Created with Highcharts 4.2.3BarclaysComplaint HistoryComplaints4/20136/20137/20132/20143/20145/20146/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201510/201511/201512/2015012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3BarclaysDelinquent account68.4%10.5%21.1%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageDelinquent account0.9%64.9%14.0%16.5%0.9%2.1%0.7%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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