Wells Fargo Bank Account Or Service Complaint

Other bank product/service Making/receiving payments, sending money

Wells Fargo Bank account or service department,

Other bank product/service Making/receiving payments, sending money Florida

HERE IS THE FIRST EMAIL I SENTGood Morning -/-/2015 re stop payment removalOr it was until this happened! @!!!!!!!! I put a stop payment on a payment I had made to - that cost me $31.00. ... I now have to pay a late fee because when I went to pay - online it did n't work. I was not told that it takes 2 business days to remove it. I called the so called Customer Service Dept. and what he said floored me., I am sorry but there is nowhere in the script that says to tell you about the 2 days it takes for it to be removed. The supervisor - - told me that.. I said does n't that sound ridiculous '' ... The - answer was


- EMAIL -.-.2015Since this email below that I have not received a response to now I am having a hard time believing that no one can help me release a stop payment ... What in the world has to happen behind the scenes to get a release down. Sounds to me like the airline co. that charge you to flip a switch which made the judge pretty mad. so now my - payment will be 6 days late because first no one let me know when I set up a stop payment that it takes 2 Business Days to release it ... First ludicrous statementand - I release it - Wed - - and now I find out it wont be released until Mon - - ... SO SINCE NO ONE IN THIS CO. IS WILLING TO EVEN ANSWER ME i AM NOW GOING TO THE BANKING COMMISSION AS WELL AS - - TO E-POSE THE RIDICULOUS BANKING RULES THAT PROBABLE ONLY APPLY TO CUSTOMERS WHO RUN YOUR BUSINESS AND NOT THE PEOPLE THAT WORK THERE.

Wells Fargo customer in Florida
Aug 14, 2015

* Source: CFPB Complaint Database

Wells Fargo response to complaint:
Closed with monetary relief

Consumer disputes how Wells Fargo handled their complaint

Created with Highcharts 4.2.3Wells FargoComplaint HistoryComplaints3/20124/20125/20126/20127/20128/20129/201210/201211/201212/20121/20132/20133/20134/20135/20136/20137/20138/20139/201310/201311/201312/20131/20142/20143/20144/20145/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/2016010203040Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells FargoMaking/receiving payments, sending money1.0%67.4%14.3%6.9%2.3%8.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageMaking/receiving payments, sending money2.6%67.1%18.3%5.3%1.9%3.8%1.0%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Wells Fargo

http://www.wellsfargo.com/
(866) 249-3302
john.shrewsberry@wellsfargo.com
420 Montgomery St Frnt
San Francisco CA 94104
Wells Fargo
Wells Fargo

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