BMO Harris Mortgage Complaint

BMO Harris Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Illinois

My husband and I have a home equity loan with BMO Harris. When we filed bankruptcy over - years ago, they disabled our online account so that we could not view our account activity. The bankruptcy has been discharge and our loan has been modified, but I am told that I can not use online banking to so much as view my statements. They are not mailing me statements. I do not have access to normal customer service, I am told I have to talk to the loan mitigation department, which does not always answer their phone during business hours ( I often get voicemail ). As a customer, I want to be able to talk to someone during business hours, receive statements, and be allowed to view my account activity online. I have no idea if any of the payments I have made over the past year or so have even been credited to my account.