Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer loan department,

Installment loan Managing the loan or lease Texas

My installment loan through Wells Fargo has always been paid on time with no issues for the life of the loan. In - 2015 I was locked out of my on-line account and could not resolve the issue or log-in. Therefore I was not able to make my monthly loan payment on time as I always have. Prior to - days late, I finally spoke to someone in person ( their automation system is horrible both on-line and via phone if you do not know your account number, etc ) and told them I mailed a check and asked specifically about it being reported late. I was told that it was noted, not an issue and I did not need to worry about it. A few days later I got a credit notification that I had a late payment. I immediately called Wells Fargo and had them reset my online account and paid again, effectively --paying for -. I complained to my agent and asked to speak to a supervisor ( which I was hung up on ). After calling back I was told that there was nothing they could do and said to contact the credit agencies. I have tried disputing the fraudulent claim on my account - through - without resolve. I am desperate to have Wells Fargo fix their error as this lowered my credit score over - points and I am in the process of building a home. They had the audacity to call me and ask if I wanted a car loan! This is my last step prior to seeking legal action against Wells Fargo and/or the credit reporting agencies.