PayPal Prepaid Card Complaint

General purpose card Managing, opening, or closing account

PayPal Prepaid card department,

General purpose card Managing, opening, or closing account New York

Paypal took action to close my account but refuse to refund my money back to me. I 've waited for weeks after my account was closed but they 've still not sent my refund. I do n't understand why they 'll close my account for no reason whatsoever and then refuse to give me the money in the same account they closed.

PayPal customer in New York
Jul 30, 2015

* Source: CFPB Complaint Database

PayPal response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3PayPalComplaint HistoryComplaints7/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/201512/201502.557.51012.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PayPalManaging, opening, or closing account1.3%44.7%5.3%48.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging, opening, or closing account0.2%8.9%0.6%16.6%53.7%20.0%Untimely responseClosed with non-monetary reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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https://www.paypal.com
(408) 967-1000
2211 N 1st St
San Jose CA 95131
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