Citibank Credit Card Complaint

Citibank Credit card department,

Credit line increase/decrease California

I applied online for a credit limit increase on my Citicards credit card on -/-/15. Before I clicked the submit button, my screen said you must click the box to acknowledge that a credit report would be pulled. I agreed to this. On -/-/15, I got an email that my credit limit increase request was declined. I put a posting on - for a reconsideration of my credit limit increase request. An hour or so later on -/-/15 a member of the social media team called me regarding my denial. The gentlemen from the social media department said that in order for him to escalate my denial to another level, my credit report would have to be pulled AGAIN. I said, let me make sure I am hearing this correctly, the computer pulled my credit report not 24 hours ago, you confirmed this, yet you have to pull another credit report, he said yes. This act of having to pull ( - ) reports in ( 24 ) hours is damaging to consumers credit and is not necessary or in the best interest of the consumer banking in the USA.