Loan Care Mortgage Complaint

Loan Care Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Texas

I have a home equity loan with a company in -, -, Loan Care, who is horrible. Dealing with them has been a nightmare in general. Reaching them on the phone is difficult at best. I can almost never get in touch with a human being ; their automated phone system has perfected the art (? ) of the runaround. Back in 2009, I was told that I was $13000.00 in arrears ( no foreclosure proceedings had been instituted ). My husband sent them the $13000.00 and it was not applied to the loan ; it was put in suspense '', whatever that means. I STILL have no idea where it went. My husband requested a copy of the original loan and we were sent a copy of the loan for someone in -. We had very expensive plumbing problems this last year and got a little behind, so of course they began foreclosure proceedings. Well, that has been resolved ''. The latest trick is that we have tried no less than - times to request a payoff amount so we can get rid of the headache that Loan Care is, but I have yet to have received it. And again, it seems to be impossible to speak to an actual human being. To add insult to injury, they are also impacting my credit report. My congressman 's office tells me you can help me. I hope so. Please let me know what you need from me. Thank you for your time.