Pacific Union Financial, LLC Mortgage Complaint

Pacific Union Financial, LLC Mortgage department,

FHA mortgage Application, originator, mortgage broker Virginia

Starting in - of 2015 my current mortgage company, Pacific Union, began calling me a few times a week to refinance my mortgage and get rid of home owners insurance. They were persistent. I eventually called back one of their loan salesmen. We had a discussion about refinancing my mortgage. I wanted to get cash out to help my son pay for college. I made of him aware of what I had purchased my condo for ( $ - ), what I owed on it ( $ - ) and what units had sold for recently in my development ( at the time pending $ - ) .I asked him to use a value of $ - for my home, knowing the unit mentioned above was selling $460.00 and had sold the previous year for $450.00. I also knew that the exact same unit as mine had sold for $430.00 20 months before that. I also made him aware of flaws in my credit, which is average. He mentioned that he could do a conventional loan where credit score is very important or a FHA where a persons credit score does n't matter. He told me that I was rejected


regular document providing period. The woman I dealt with, - -, was very professional and helpful, even as they requested more documents that I have never had to provide before. i.e. letter stating what I was using the money for. At about the same time I was talking with the salesman ( - - ) and talking about all the fees that total over $ 9k. I also asked about why my mortgage had jumped up $280.00 a month. I knew my escrow was short and they were charging me $190.00 a month to make up the difference, but I asked for explanation for the balance being charged to me. I was never given an explanation. I was quoted $350.00 for the Appraisal of my home. I was charged $470.00. The appraiser contacted me and said he could do the inspection on Friday at -. He did not show or call. I left work to meet him. On my - call to him he answered and said he had a car accident. He apologized and said he could meet me the next morning to do the appraisal. He arrived a few minutes late but did the appraisal. I received the appraisal the following week and found numerous mistakes in it. First it stated that I had a special assessment of $81.00 a month on my home. I do not have any special assessment on my home. Second it stated that no units in my development had sold in the last 3 years. That was incorrect. The exact same unit as mine sold 20 months earlier for $ - another unit had sold the previous year for $ -. That same unit had a contract on it for $ - that has since settled. Also, the comparables he used were over - miles away outside - and did not use the above mentioned units at all. He labeled the area as stable for housing values. Anyone that knows anything about - - know that the - zip code is booming. He appraised my unit at $ -. I emailed - - and she responded immediately. She sent my concerns off to her boss, - - and his boss. She mentioned that someone would give me a call. That did not happen. I sent - a final message and left a voice mail for - -. - again apologized for the entire situation. - - never responded. Pacific Union contacted me. I was not looking to refinance. It almost seems that they are looking to generate refi business but only if it is easy and makes them money.