Ditech Financial LLC Mortgage Complaint

Ditech Financial LLC Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Illinois

In -, -, - sold my HELOC to Green Tree. Starting in -, -, I have had nothing but trouble with them. First, they told me I 'd missed the first payment and that I had a balance from - that was sent over with my account. A manager at - ( I wish I could remember his name ) had me on the phone while he tried to call management at - - to tell them that, in fact, I did not have a balance. All - times, he got voicemail, all - messages went unanswered. Over the years, GT has said I am in arrears, they have charged me a small fortune in late fees, that I do NOT owe, charged me for some Corporate fee they say was sent over from -. - reversed that charge in -. About a month ago I get a veiled threat on my monthly statement that if I do n't pay up, they can exercise their right and seize my property ... over less than $700.00 that I do not owe! A few weeks ago I called, again, to dispute these charges. I spoke with - in the collections department. I


she could n't tell me! When I called again a couple of weeks ago, I spoke with her, again. She stated that I missed the - - payment and made a double payment in -. She stated I also missed - - payment but did n't catch up. I have my Bill Pay records to prove differently. All payments have been made, on time, to Green Tree. All the while they have been telling me, and charging me, I am a month in arrears. Today I sent certified letters to both of their locations in - and -. I enclosed copies of my Bill Pay records and the statement from - that the $40.00 fee had been reversed. I told them I expect a corrected statement of my account within 10 business days of receipt of my letter. I do not have great faith these sleazy crooks are going to back off any time soon. I did some further research and found that you, and the -, took them to task and in - of this year, they were fined and guidelines they are to follow, laid out. I am here to tell you, they are still practicing their dishonest protocol and I am reaching out to you for support.