BMO Harris Mortgage Complaint

BMO Harris Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Colorado

I received a mortgage statement from BMO Harris bank. I noticed that my annual fee of $35.00 that I sent in on -/-/2015 was not credited correctly ( they credited it to principal ). When I sent the $35.00 in I even noted on the payment that it was for the annual fee. I contacted them at the number on my statement which is - and spoke with -. - said that she would correct the problem and that it would take 3 to 5 business days. I was fine with the resolution until I asked her to mail me an updated statement. She told me that I could not have an updated statement and that they only sent - per month. I asked her if that was the case even though you made a mistake. She said yes the - statement rule still applied. I told her I was going to let you ( CFPB ) know about this rule. I have no idea if she is well within her rights or not, I just thought that you should know.