Wells Fargo Consumer Loan Complaint

Wells Fargo Consumer loan department,

Installment loan Problems when you are unable to pay Illinois

I have a Wells Fargo Home - - loan which is due the - of the month. My - payment was due on - - and my payroll direct deposit was - -. I scheduled my payment via Wells Fargo online system for -, - when funds would be available to cover the $100.00 payment. When I received my statement several days later I found that I had been assessed a $35.00 late fee, which has increased the - payment to $130.00. When I call to ask why a late fee was assessed for a payment that was made 2 days past the due date I was told that Wells Fargo does not offer grace payment periods. When pushed further as to why, no explanation was given other than they do n't. The representative said Wells Fargo would give me a one time credit, but it requires me to still pay the $100.00 plus the $35.00. The $35.00 will then be credited to the outstanding balance. So I still have to come out of pocket for the $35.00 late fee. I have never known a card or loan company not to have any type of payment grace period. Even my mortgage has a 15 day grace period. I feel that Wells Fargo is bilking their customers, and they should be made to stop this practice. Even if all they established was a 5 day grace period, that would be reasonableand fair.