PLS GROUP, INC Consumer Loan Complaint

PLS GROUP, INC Consumer loan department,

Installment loan Problems when you are unable to pay California

I applied for car title loan in -/-/-, recently my car broke down and could afford to repair it and pay my monthly care payment I had previously paid it off in - also paid off - other title loans at this same location faithfully and on time. My car broke down -/-/- my payments were due by - of every month I explained I could not afford the care payments no more and would like to do a volunteer repo to what they told me is would be towed and auction off and what ever balance I had I wold make payments after they sold the vehicle since they refused to pick up the car by - they extended my payout date till -/-/- again I ask them to repo it without getting further late fees the refused the car was sitting there for a month I called pls on -/-/- - they told me they gp pick it up on -/-/- they had me take the bus to where the car was so the manger can see it I told him it was n't working he said they will come pick it up tonight and repo will collect


the city might have taken it for abandment I repeatedly told them the care still there if they can pick it up I called pls on -/-/- at -/-/- told them please can they pick up the vehicle the city might tow it away then -/-/- I finally did n't see the car they picked up the vehicle I longer saw the car I ask what the status was they never got back to me I called ON -/-/- at - I ask what 's the status on the car no ones called to pick up the keys and no letter confirming of it being towed or auctioned they told me a manger will be calling me back no ones called me back or voice message it going on for 3 almost three months since their pro longer this process and very stressful I just came out of the hospital on -/-/- I tried to get of hold of them about the status and what my balance is or give me back my title and make payments