Amex Credit Card Complaint

Amex Credit card department,

APR or interest rate Pennsylvania

In -/-/- I received a letter from American Express stating that my APR was going to be increased. I called in - - to object to this increase to 15.24 %. I spoke to a representative named - at -, who put me on hold to speak to his supervisor to discuss my objection. He came back to the line and told me he was happy to tell me that my APR rate would not change and would remain at its original APR which was 10.24 %. I documented the employee 's name, date and time of call, and he gave me a reference number which is -. When I received my -/-/- bill I saw that my APR had been increased although I was told it would not be increased. I called and I spoke to - representatives, - supervisors, and a manager. I spoke to - on -/-/15 @ - - ; he passed me on to his supervisor -. - told me he could submit a request for my APR to be reduced and file a complaint, but that was all he could. I was very frustrated as I wasted my time talking to them. I called


push the issue as far as I needed to in order to get what I needed. He then passed me to his supervisor named -. - said that all he could do was offer me the - dollars to compensate me for the increased APR on the purchases I made. I then asked to speak to his supervisor and he gave me -. She was based in - -, Florida. She told me the same this - said and was very apologetic. I accepted her apology, but told her that I wanted her company to keep their word and keep reduce my APR back to 10.24 % since they told me it would not be increased. They each told me that they do not know why the representative told me my APR would stay the same because he does not have the authority to do so. I told each of them to listen to the recording of the phone call, because he left to speak to a manger during the call. I am upset by this ; I made purchases on my card believing my purchases would be at my 10.24 %. The American Express employees that I spoke to said the best they could do for me is give me - dollars to cover the difference in the APR for the next few months. - dollars does nothing for me ; I want them to keep their word and reduce my APR back to my original 10.24 %.