FNIS (Fidelity National Information Services, Inc.) Bank Account Or Service Complaint

FNIS (Fidelity National Information Services, Inc.) Bank account or service department,

Other bank product/service Using a debit or ATM card Minnesota

I have a debit card from - expiring in - 2016. - transfers funds to the account in exchange for -. My account has been closed even though a positive balance remains, so I can not access the funds. In the meantime, I am being penalized $ - for inactivity. I have called the customer service number on the back of the card ( --apparently a foreign call center, possibly - ) in -/-/- and -/-/-, each time being told to call back in 3-5 business days '' when there has been a resolution. I have also called the Cardholder Services number on my last saved statement ( - ) which is a number no longer in use. ( see attached document ). I have also emailed a customer service agent ( -- ) and been told to call the customer service number again. I inquired with the agent about receiving a check to close the account to which the reply was


( I can not access funds from an ATM ). Yesterday, I tried to log in to my account online and my access has been cut off. Today I tried to login again and the website now says Temporarily Unavailable. We are temporarily unable to process your request. Please try again later, or call Customer Service if you require immediate assistance. Since there is a - - logo on the card, I called - member services and they claim that they are not affiliated with the card and can not help. They suggested I call - - -, which I did, but they are not effectively able to reach anyone who can help either. I researched the email address from the agent ( -- ) and located a - Corporate Headquarters*, - - - - - , Florida -, Phone : -, Fax : - ( - ). Conveniently, the - website Contact Us '' link is not functioning ( - ). I called that number today and through an automated cue asked for - - -, who I found online as the - legal counsel. A secretary answered and after a brief polite explanation of my issue was forwarded to - -. There was no answer so I left a message. I am extremely distraught at my treatment and inability to access the funds in my account as well as being continually penalized for not taking the funds out. I have now wasted 5-8 hours of time trying to chase down someone who can help me. I assume that there are others out there having similar difficulties but who do n't have the resources, time, or persistence to search for a resolution. If the company brushes all of us off long enough, they will eventually assess fees to make the accounts go to -. Would this constitute a class action lawsuit situation?