Bank of the West Bank Account Or Service Complaint

Bank of the West Bank account or service department,

Checking account Deposits and withdrawals California

Here is what happened : they have refused to deposit this cheque, and refuse to credit my deposited cheques. to -., -. Here is the email to - it is very explicit in its instructions. Instead of following these or making any attempt to cooperate, - calls me and REFUSES to let me speak. That is beyond aggravating and does not help anyone. She refuses to give me her suoervisors contact, and wonders why I am upset! I have been treated extremely poorly by your bank. And - was rude, hostile, aggressive and condescending. All woukd have been avoided if she had taken the 5 minutes needed to simply READ my email. I have now spent 6 hours of my time on the phone attempting to receive my own money. - - - - - Forwarded message - - - - - From : - Date : - -, 2015 -Subject : Fwd : Very upset. To : - Cc : - - - - - Forwarded message - - - - - From : - Date : - -, 2015 -Subject : Very upset. To : - Cc : I opened up a Bank of the West account about


uncollected '' ... this is a very long time not to cash a check. Today in the grocery store I was unable to buy groceries. I called the number on the back of the card but nobody ever answered. I called - at the branch I had opened at and she said the card was working fine. I explaind to her that I could not make the purchase. I was in the store over an hour and my card never worked. - called me back and was very unsatisfactory, not apologizing at all, and not answering my questions or letting me speak. I called customer service. he put me through to - who only said that my card is working fine even though I told her that its not. Her she said she would give me a direct number if I had any other problems but she did not give it to me. I have a cheque coming in of -. I trust you will not hold these funds for ver 2 weeks like you have been holding on to my other checks. As soon as it is cleared I want you to notify me immediately so I can come in and take all my money and close my account. As clearly you do not want me as a customer mPlease verify that you have received this email, and will notify me the minute that the check is clearedmThank You - -