Bank of the West Bank Account Or Service Complaint

Checking account Deposits and withdrawals

Bank of the West Bank account or service department,

Checking account Deposits and withdrawals California

Here is what happened : they have refused to deposit this cheque, and refuse to credit my deposited cheques. to -., -. Here is the email to - it is very explicit in its instructions. Instead of following these or making any attempt to cooperate, - calls me and REFUSES to let me speak. That is beyond aggravating and does not help anyone. She refuses to give me her suoervisors contact, and wonders why I am upset! I have been treated extremely poorly by your bank. And - was rude, hostile, aggressive and condescending. All woukd have been avoided if she had taken the 5 minutes needed to simply READ my email. I have now spent 6 hours of my time on the phone attempting to receive my own money. - - - - - Forwarded message - - - - - From : - Date : - -, 2015 -Subject : Fwd : Very upset. To : - Cc : - - - - - Forwarded message - - - - - From : - Date : - -, 2015 -Subject : Very upset. To : - Cc : I opened up a Bank of the West account about


uncollected '' ... this is a very long time not to cash a check. Today in the grocery store I was unable to buy groceries. I called the number on the back of the card but nobody ever answered. I called - at the branch I had opened at and she said the card was working fine. I explaind to her that I could not make the purchase. I was in the store over an hour and my card never worked. - called me back and was very unsatisfactory, not apologizing at all, and not answering my questions or letting me speak. I called customer service. he put me through to - who only said that my card is working fine even though I told her that its not. Her she said she would give me a direct number if I had any other problems but she did not give it to me. I have a cheque coming in of -. I trust you will not hold these funds for ver 2 weeks like you have been holding on to my other checks. As soon as it is cleared I want you to notify me immediately so I can come in and take all my money and close my account. As clearly you do not want me as a customer mPlease verify that you have received this email, and will notify me the minute that the check is clearedmThank You - -

Bank of the West customer in California
Jul 09, 2015

* Source: CFPB Complaint Database

Bank of the West response to complaint:
Closed with explanation

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