M&T Bank Mortgage Complaint

M&T Bank Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Georgia

My mortgage company advised me -/-/- that it would suspend all collection and interest activity due to me having experienced a home fire and the home not being habitable. Since - MT Bank has held funds in excess of $89000.00 and is aware of my intent to payoff the principal balance due, especially since they had failed to cease collection, interest and unlawful escrow practices. I spoke with a supervisor -/-/- who assured me that all erroneous interest and escrow balances that have increased the amount due since -/-/- would corrected, removed and my payoff balance adjusted accordingly. The deadline she gave me has passed and no thorough investigation or ownership of my unique situation has occurred. I have spoken continuously with representatives from MT Bank, and kept logs of all correspondence since -/-/-, and have constantly received confusing and incorrect information regarding my intent to pay off the principal loan balance of $68000.00 as reported on my credit file and have the difference of my withheld funds in the amount of $21000.00 returned to me. Currently they remain in violation of the Act and continue to hold my funds unlawfully with no interest accruing in my favor.